Privacy Policy

The entity responsible for Qwint Caption is:

Qwintsoft LLP
A-603, RK Iconic Tower, near Ayodhya Chowk, 150 Feet Ring Road, Rajkot, Gujarat 360006, India
Email: support@qwintsoft.com

For applicable data-protection purposes, Qwintsoft LLP acts as the person determining why and how relevant personal data is processed.

This Policy applies to:

• The Qwint Caption website.
• Customer accounts.
• Purchases.
• Software activation.
• AI caption services.
• Support communications.
• Subscriptions.
• Templates and downloads.
• Related services.

Account and Contact Information

We may collect:

• Name.
• Email address.
• Mobile number.
• State or region.
• Company name, where provided.
• Account login information.
• Communication preferences.

Purchase Information

We may receive:

• Order ID.
• Payment status.
• Amount.
• Currency.
• Tax information.
• Plan purchased.
• Payment-provider reference.
• Refund and chargeback information.

Complete payment-card or banking credentials are normally collected directly by the payment provider and are not stored by us.

Licence and Device Information

We may collect:

• Licence key.
• Activation status.
• Device activation count.
• Hashed or pseudonymous device identifiers.
• Operating system.
• Adobe version.
• Plugin version.
• IP address.
• Login and activation timestamps.
• Credit balance and usage.

Media Processing Information

When you request AI caption processing, we may process:

• Audio extracted from selected media.
• Language selection.
• Transcription request.
• Generated transcript.
• Timing information.
• Processing settings.
• Error and performance information.

Audio is transmitted to our AI-processing providers as necessary to complete the request.

We do not intentionally retain submitted audio longer than reasonably necessary for processing, security, troubleshooting, or legal compliance. Temporary copies and processor logs may exist for a limited period according to technical requirements and provider terms.

Support Information

We collect information included in support communications, including:

• Emails and messages.
• Screenshots.
• Error logs.
• Device and Software details.
• Troubleshooting history.
• Refund requests.

Do not send confidential project content unless reasonably necessary.

Website and Usage Information

We may collect:

• Browser type.
• Device type.
• Approximate location derived from IP address.
• Pages visited.
• Referring page.
• Session duration.
• Feature usage.
• Download and activation events.
• Crash and performance data.
• Cookie identifiers.

We use information to:

• Process purchases.
• Deliver downloads.
• Create and manage accounts.
• Activate licences.
• Allocate and measure credits.
• Provide AI caption processing.
• Provide templates and updates.
• Prevent fraud and licence abuse.
• Protect accounts and infrastructure.
• Provide support.
• Investigate errors.
• Process refunds.
• Maintain accounting and tax records.
• Improve product performance.
• Communicate service and security notices.
• Enforce our agreements.
• Comply with legal obligations.
• Establish, exercise, or defend legal claims.

Marketing communications will be sent only where permitted. You may unsubscribe from marketing without affecting essential transactional messages.

Content submitted for AI captioning is processed only to provide and operate the requested service, maintain security, diagnose problems, and comply with law.

We do not claim ownership of your media.

We do not use submitted media to train our own general-purpose AI models unless you separately and expressly agree to such use.

AI processing may be performed by third-party providers, including OpenAI or another transcription provider used at the time of processing.

Payments may be handled by Razorpay or another payment provider displayed during checkout.

The payment provider processes payment information under its own privacy terms.

We ordinarily receive transaction confirmation and related purchase information rather than complete payment credentials.

We may share necessary information with providers supporting:

• Payment processing.
• Cloud hosting.
• AI transcription.
• Email delivery.
• Customer support.
• Analytics.
• Security.
• Fraud prevention.
• Accounting and professional advice.

Providers are permitted to process information only for relevant services, their independent legal obligations, or as otherwise disclosed.

We do not sell personal data.

We may disclose information where reasonably necessary to:

• Comply with law or legal process.
• Respond to a lawful government request.
• Protect users or the public.
• Investigate fraud or security incidents.
• Enforce agreements.
• Protect our legal rights.
• Complete a merger, restructuring, financing, or sale, subject to appropriate safeguards.

Some service providers may process information outside India.

Where applicable, we take reasonable steps to use reputable providers and comply with restrictions relating to international data processing.

We retain information only for as long as reasonably necessary for the relevant purpose.

Typical periods include:

• Account and licence information: while the account or licence remains active and for a reasonable period afterwards.
• Purchase and tax records: for the period required by accounting, tax, and legal obligations.
• Support communications: generally up to three years after closure.
• Security and technical logs: generally up to 180 days, unless longer retention is required for investigation.
• Audio submitted for transcription: normally only for the processing period and limited technical handling.
• Refund and dispute records: for the period necessary to resolve the matter and meet legal obligations.

Information may be retained longer when required by law, fraud prevention, dispute resolution, or legal claims.

We use reasonable administrative, organisational, and technical safeguards, which may include:

• Encryption in transit.
• Access controls.
• Hashed device identifiers.
• Authentication.
• Monitoring.
• Logging.
• Backups.
• Vendor assessment.
• Restricted staff access.

No system is completely secure, and absolute security cannot be guaranteed.

Subject to applicable law, you may request:

• Confirmation of whether we process your personal data.
• Access to relevant personal data.
• Correction of inaccurate information.
• Completion of incomplete information.
• Erasure where retention is no longer required.
• Withdrawal of consent where processing is consent-based.
• Closure of your account.
• Information about grievance procedures.

Withdrawing consent does not affect processing already lawfully completed and may make some services unavailable.

We may verify your identity before completing a request.

You may request deletion by emailing support@qwintsoft.com with the subject “Account Deletion Request.”

Deletion may not include information that must be retained for:

• Tax or accounting.
• Payment disputes.
• Fraud prevention.
• Security.
• Legal claims.
• Enforcement of intellectual-property rights.
• Other legal obligations.

Qwint Caption is not intended for persons under 18.

We do not knowingly permit children to create accounts or purchase the service directly.

Contact us if you believe a child has provided personal data without appropriate authorisation.

Our use of cookies and similar technologies is described in the Cookie Policy.

Where required by applicable law, we will notify relevant authorities and affected individuals of a personal-data breach.

We may update this Policy to reflect legal, technical, or operational changes.

Material changes will be communicated through the website, Software, account, or registered contact information.

Privacy contact: support@qwintsoft.com
Subject: Privacy Request
Person responsible for privacy enquiries: Shrey Dadhaniya

We aim to acknowledge privacy grievances promptly and respond within the period required by applicable law.